Abstract:
The study focuses on the assessment of off- the job training and development of employees in
Commercial Banks. The approach used to carry out this study is the case study through which the
research has been able to carry out in-depth investigation of the problem under study. Through
interviews and questionnaire; the Researcher collected primary and secondary data to felicitate the
study. Also, documentary sources were used in collecting secondary data. From this study, it was found
that, Training and Development function at NMB branches of Arusha and Moshi is poorly coordinated
and implemented. It was further revealed that NMB prefers to take employees to workshops and
seminars which do not last for more than two weeks. Research findings also showed that some
employees attend off the job training on their own cost and evening hours when they are through with
assigned jobs. Form the research findings, the researcher concluded that training and development
function at NMB is poorly conducted. NMB has to ensure that there is an effective implementation of
training and development programme in order to motivate its workforce. Moreover, the researcher
recommended a number of ways which can be used by NMB so as to improve the concerns for Training
and Development. Some of these ways are; the company should device a mechanism of collecting loans
from debt employees instead of using a criterion of disqualifying one from attending studies. NMB
should put more emphasis on the off the job training and development than it is currently emphasizing
on the off-job training and development. NMB should conduct TNA from time to time to determine
employees who need training. This is an important aspect as it identifies poor performers, skills and
knowledge that have to be to be improved as far as resources involved.
