Abstract:
Services offered by TEMESA Kilimanjaro is an area that takes huge complains of procuring entities quality
of services, employee's competences, delivery time and compliance level of procurement legal framework
but high-profile cases continuously hit the news headlines, raising a range of services offered by TEMESA
Kilimanjaro. This study analysed the relationship between services quality delivery by TEMESA
Kilimanjaro and performance of public procuring entities in Moshi municipality. The study adopted case
study research design while simple random technique was used to collect data from 80 respondents from
five selected procuring entities (MoCU, TASSOAASS, TASESCA, TOA and Mawenii Oeferral
Hospital) based Moshi municipality. Questionnaire, documentary review and key informants interview
guide were the tools of data collection for quantitative and qualitative data respectively. Sata were analysed
using multiple linear regression and descriptive analysis techniques were used in data analysis through
computation of mean, standard deviation and the use of tabulations. The study findings revealed that to a
greater extent TEMESA Kilimanjaro offers services as promised to customers as required were quality of
services (tangibility sig.0.043, reliability sig. 0.032 and assurance sig.0.024), employees' competences (Yes
58.8% and So 41.3%), delivery time sig. 0.0121evel and the compliance level of procurement legal
framework sig.0.000 level which were significantly related and associated with organisation performance
(p < 0.05).The study concluded that TEMESA Kilimanjaro was keeping customers informed about services
performance, despite the records keeping and case solving related challenges. 'Ihe study recommends for
more efforts by TEMESA Kilimanjaro to improve services thereby ensuring customers •satisfaction. The
study particularly stresses on the strengthening of TEMESA Kilimanjaro's staff capacity to the professional
level and the strengthening of the technical and technological capabilities including inspection technologies.
