Abstract:
The study is aimed at examining how institutional arrangement factor fosters service
delivery systems, specifically how By-laws, Acts and Policies influence service delivery. A crosssectional research design was used for the study. The study was conducted in Dodoma City as well as
Kongwa and Chamwino District councils in Dodoma Region using a sample of 399 village council and
street committee members. Structural Equation Modelling (SEM) was used in data analysis in order to
determine the influence of institutional arrangement factors on local government authorities’ service
delivery. The study established that By-laws, Acts and Policies were positive predictors of institutional
arrangements towards service delivery. Compliance with institutional arrangements increases the
propensity of LGAs to serve the citizens in an efficient manner. Based on the conclusions, it was
recommended that by-laws should be provided to citizens and all service delivery potential actors in
LGAs. The approved national education and health policies and Acts need to be available and
accessible to lower local government authorities in order to maintain the facilitation effects of
institutional arrangement for sustainable LGA service delivery
